The e-mail might have ended up in your spam folder. If the link has not arrived here either, you are probably using a different e-mail address than the one specified in your user account or you do not yet have a customer account. To create a new customer account, click here.

Orders can be placed in a variety of ways: The easiest way is directly via our shop. If you already know the article numbers and quantities, you can conveniently use 
our direct order form. Otherwise, browse through our various product categories and let yourself be inspired. You can find a current overview of our new products 
and promotions here. Alternatively, you can also place your orders via telephone or e-mail.

Generally, your orders are processed on the day they are received. In the event of delays in delivery, you will receive a message from us.

"The delivery time is dependent on various factors, such as the shipping method, shipping distance and the availability of the product. Standard deliveries via UPS and within the EU can be expected within 3 - 4 days. Shipments via haulage contractors within the EU can be expected within 3 - 7 days. All shipments outside the EU vary. "

The availability of the products can be viewed online. If you have any questions, please do not hesitate to contact us by telephone. We will also provide you with an estimated delivery time in the order confirmation. As soon as your order has been dispatched, a confirmation e-mail with a tracking link will be sent to you.

You can track the status of your order in your customer account. If you have any difficulties tracking your order or have any further questions, please do not hesitate to contact our customer support team. Our team will be happy to help you with any concerns or queries regarding your order.

You can view your invoices in your customer account under "my invoices". Should you wish to receive invoices automatically by e-mail, you can register here.

If your address changes, you can update it in your customer account under "my addresses". Here you also have the option of adding new addresses, such as an alternative delivery address. To do this, click on the "add new address" button in your customer account.

If the payment by credit card did not work during the check-out process, you can contact our customer service and process the payment by telephone. Alternatively, you can pay for the goods in advance by bank transfer or PayPal (please refer to our guidelines).

This option is not available.

There are common spare parts available from stock for the majority of our products. We are currently in the process of preparing these spare parts for the webshop - unfortunately, not all spare parts can be ordered online yet. Please contact our customer service team: we will be happy to find the right spare part or other solution for you.

You want to return goods to us? Ideally, products damaged during transport must be reported directly to the courier or carrier upon receipt. Complaints within the warranty period can be returned to us quickly and easily via our return service. Simply request a return by telephone or e-mail. (We need your customer number, invoice number and as detailed a description of the defect as possible).

You have ordered a product by mistake or want to exchange it? No problem. Please contact our customer service, who will provide you with an RMA number with which you can send the goods back to us packaged free of charge. Please understand that we are unfortunately unable to accept parcels sent carriage forward.

Your feedback is important to us as it helps us to continuously improve our service. It is important to us to know what you think and we appreciate any feedback you give us.

You can either use our contact form or contact us by telephone. Enter your feedback, suggestions or questions and submit the form. Our customer support team will get in touch with you as soon as possible.

Alternatively, you may also reach us via our official social media channels. Leave us a message or comment on our posts to share your feedback.

ProLux delivers worldwide in cooperation with many partners. In countries where there are no local partners, we deliver directly from our warehouse in Blaustein. Delivery within Europe takes approximately 3-7 working days. For international shipping, the delivery time is available on request.